ek333's Privacy Policy

Introduction and Scope

ek333 places the highest importance on the privacy of its users. This privacy policy ("Policy") describes how ek333 (referred to as "we", "our", or "the platform") collects your personal information, the purposes for which it is used, and how it is kept secure.

This policy applies to the website https://ek333io.cam, the ek333 app (Android and iOS), and all services offered by the platform. By using our services, you confirm that you have read and accepted the terms of this policy. This policy should be read together with our Terms and Conditions, as both documents together form the basis of the agreement between you and ek333.

This policy is intended solely for individuals residing in Bangladesh and has been prepared in line with the applicable data protection framework of Bangladesh.

Data Collection

ek333 collects your information in the following ways:

2.1 Information You Provide Directly

When you register an account, make a deposit or withdrawal, or contact us for support, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• Identity document details (National ID or passport number)
• Payment account number (bKash, Nagad, or Rocket)
• Username and password set at registration

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• Device information — model, operating system, and browser type
• IP address and approximate geographic location
• Service usage logs — login time, pages visited, and click activity
• Session information and cookie data (see Section 4 for details)
• Transaction history — deposits, withdrawals, and betting activity

2.3 Information Received from Third-Party Sources

In some cases, we may receive limited information from trusted third-party verification services for the purposes of fraud prevention and identity verification. This information is used only where legally required.

Purpose of Data Use

ek333 uses your information for the following lawful purposes:

3.1 Account Management

Your provided information is used to create and manage your account, verify your identity, ensure login security, and process deposits and withdrawals.

3.2 Service Operation and Improvement

Information is analysed to deliver gaming services correctly, improve platform performance, and test new features before launch.

3.3 Customer Support

Your contact information is used to provide 24/7 support in Bangla and English via live chat and email. Conversation logs may be kept to monitor and improve support quality.

3.4 Security and Fraud Prevention

Transactions and user activity are monitored to prevent unauthorised access, account fraud, and money laundering. This is done in the interest of the safety of both us and all our users.

3.5 Marketing and Communications

Subject to your consent, relevant offers, bonuses, and promotional information may be sent to your mobile number or email. You may opt out of these communications at any time.

3.6 Responsible Gaming

As part of our responsible gaming policy, we may analyse your gaming behaviour to identify problematic patterns and provide support where needed. This information is not used for advertising purposes.

Cookies and Tracking Technologies

ek333 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that retain information about your visit.

4.1 Essential Cookies

The website cannot function properly without these cookies. They keep login sessions active, store security tokens, and remember your language preference. These cookies cannot be disabled.

4.2 Functionality Cookies

These cookies remember your preferences and settings, such as game display options and notification preferences. They can be disabled, though doing so may reduce the quality of the service.

4.3 Analytics Cookies

We use internal analytics to analyse page visits, user flow, and error patterns. This information is processed in aggregated form and is not used to identify any individual user.

4.4 Cookie Controls

You can accept or reject cookies from your browser settings. However, if essential cookies are disabled, you may not be able to log in or carry out transactions properly.

Data Disclosure and Third Parties

ek333 does not sell or rent your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Service Provider Partners

Limited information may be shared under working agreements with technology partners required to operate the service — such as payment processors, game studios (Pragmatic Play, JILI, Evolution, etc.), and cybersecurity providers. These partners may only use the information received for the specified service.

5.2 Legal Obligations

Information may be provided in response to a lawful request from an authority or a court order under Bangladesh law. In such cases, we seek legal advice and provide only the minimum information necessary.

5.3 Fraud Prevention

Information may be shared with law enforcement agencies in cases of suspected serious fraudulent activity or money laundering. This is done in the interest of protecting all users.

5.4 Business Changes

In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new entity. We will notify you in advance in such cases.

Data Retention and Security

ek333 takes industry-standard technical and organisational measures to protect your information.

6.1 Technical Safeguards

• SSL encryption — all information is encrypted during data transmission
• Database encryption — stored sensitive information is kept in encrypted form
• Two-factor authentication — OTP-based login verification
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

6.2 Organisational Safeguards

Only authorised staff may access your personal information, and that access is granted only on a verifiable need-to-know basis. All staff are bound by confidentiality agreements.

6.3 Retention Period

Information is retained for as long as your account is active. After account closure, certain information may be kept for as long as required by legal obligations and dispute resolution needs. Financial transaction records are retained for an extended period.

Your Rights

As a user of the ek333 platform, you have the following rights over your own information:

7.1 Right to Know

You may request full details of what information we hold about you, the purposes for which it is used, and with whom it is shared. Contact us via live chat or email to make this request.

7.2 Right to Correction

If any information held in your account is incorrect or incomplete, you may request that it be corrected. Details such as name, mobile number, and address can be corrected by providing verifiable documentation.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may opt out at any time by requesting this through live chat. However, essential service messages (login OTP, transaction confirmations) cannot be disabled.

7.4 Right to Close Your Account

You may request the permanent closure of your ek333 account at any time. Any pending withdrawals will be processed before the account is closed. For full details on all queries and requests, visit our FAQ section.

Protection of Minors

ek333's services are strictly for individuals aged 21 and above. We do not knowingly collect or process the information of anyone under the age of 21.

Age is verified at registration, and identity documents may be requested in suspicious cases. If we confirm that an account belongs to a person under 21, that account will be closed immediately and the associated information will be deleted.

If you believe a minor in your family is using this platform, contact our support team immediately. For more information about ek333, visit our About Us page.

Payment Information Security

bKash, Nagad, and Rocket are used for deposits and withdrawals on ek333. The highest level of protection for your financial information is ensured during transactions with these mobile banking services.

9.1 Payment Information Processing

ek333 never stores your mobile banking PIN or OTP. After a transaction is completed, only the transaction reference number, amount, and time are recorded.

9.2 Minimum Transaction Information

A minimum of ৳300 applies for deposits and a minimum of ৳500 for withdrawals. Records of these transactions are stored in your account history and may be used as evidence in any dispute resolution.

9.3 Suspicious Transactions

In the case of unusual or suspicious transactions, we may temporarily place restrictions on your account and request additional verification. This is done solely for the security of your account.

Policy Changes

ek333 reserves the right to update this privacy policy as needed. In the event of changes, the following process will be followed:

• You will be notified at your registered mobile number or email before any significant changes
• The "Effective Date" at the top of this page will be updated
• Previous versions will be provided upon request
• Continued use of the service after changes take effect will be considered acceptance of the new policy

Any changes to the policy will not have retroactive effect on terms already applicable to your account.

Contact Us

If you have any questions, requests, or complaints about this privacy policy, please contact us directly:

When sending a privacy-related request, please include your username and registered mobile number so we can verify your identity and respond promptly.